FAQ
Who is this baby head protector for?
It is designed as a soft everyday cushion for babies who are learning to sit, crawl or walk. Fit and comfort vary by child, so use only when it sits securely and comfortably.
How should I fit it?
Place the cushioned panel on the child's back and adjust both shoulder straps so the protector stays centred without feeling tight. Recheck the fit whenever your child moves or grows.
Does it replace adult supervision or certified safety gear?
No. This product is a soft accessory for minor everyday bumps. It does not prevent every injury and must never replace close adult supervision, a helmet or any certified protective equipment.
How do I clean and care for it?
Use a gentle hand wash with mild detergent, reshape while damp and air-dry fully before the next use. Do not bleach, tumble-dry or iron.
How long does delivery take in India?
Orders usually need 1–2 business days for processing. Shiprocket and its assigned courier partner normally deliver most serviceable Indian addresses in about 4–8 business days after dispatch; remote locations may take about 6–10 business days. Courier, weather and festival delays can affect the estimate.
How can I track my order?
After dispatch, tracking details are sent to the email or mobile number used at checkout. The first courier scan can take up to 24 hours to appear.
What is the return policy?
You may request an eligible return within 7 calendar days of delivery. For a change-of-mind return, the item must be unused, unwashed and complete with its original tags, accessories and packaging. Email support@dhairyapareek.shop before sending anything back.
What proof is needed for a missing, wrong, damaged or defective item?
A clear, continuous and unedited unboxing video is required. Start recording before opening the outer parcel and clearly show the shipping label, sealed package, complete opening process and all contents. Send the video and order number to support@dhairyapareek.shop as soon as possible, preferably within 48 hours of delivery. This requirement does not limit non-waivable consumer rights.
Which payment methods are available?
Cards, UPI and any other available methods are shown securely at checkout. The exact options can vary by device, bank and Shopify payment availability.
Can I change or cancel an order?
Contact DP SHOP as soon as possible after ordering. We will try to help, but changes or cancellations may not be possible once packing or dispatch has started.