Refund Policy

You may request an eligible return within 7 calendar days after delivery. Email support@dhairyapareek.shop before sending any item back. Returns sent without approval may not be accepted.

Return eligibility

For a change-of-mind return, the product must be unused, unwashed and in the same condition in which it was delivered, with its original tags, accessories and packaging. Products showing wear, washing, stains, odour, damage after delivery or missing packaging may be ineligible.

Missing, wrong, damaged or defective items

Contact us as soon as possible, preferably within 48 hours of delivery. Your claim must include the order number and a clear, continuous and unedited unboxing video recorded from before the outer parcel is opened. The video should clearly show the shipping label, the sealed parcel, the complete opening process and all contents received. Clear photographs may also be requested.

The unboxing video is required for DP SHOP to verify missing-item, wrong-item, transit-damage and visible-defect claims. A claim may be declined when the required evidence does not show the parcel before opening or the issue cannot be verified. This evidence requirement does not limit any non-waivable rights available under applicable consumer law.

How to request a return

1. Email support@dhairyapareek.shop with your order number and reason.
2. For a missing, wrong, damaged or defective-item claim, attach the required unboxing video and any requested photographs.
3. Wait for approval and return instructions before shipping the item.

Where available, an approved reverse pickup may be arranged through Shiprocket or its courier partners. If reverse pickup is unavailable at your PIN code, our team will share the next available return method.

Refunds

After the approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method, generally within 7–10 business days after approval. Your bank or payment provider may need additional processing time.

Original shipping charges, return shipping charges and cash-on-delivery fees, if any, are normally non-refundable unless the return is approved because the item was wrong, missing, damaged in transit or defective on arrival.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. We will try to help, but changes or cancellations cannot be guaranteed once packing, label creation or dispatch has started.

Contact

For return or refund help, email support@dhairyapareek.shop.